Vault Prive Pty Ltd (company registered in the Republic of South Africa and having registration number 2018/022613/07, hereinafter referred to as “The Company”) is committed to protecting your privacy. We create systems and technology that allows our customers to have an optimal and safe online experience when making use of our website and any related tools. Our Public Privacy Policy applies on our website vaultprive.co.za and governs our data collection and usage. This policy provides information on how we collect information and how this information is used.
You may need to provide us with your personal information when:
- Requesting us to contact you via our contact form
- Entering into a contract with The Company including but not limited to reservations and/or leases
- Making payments
- Signing up for any newsletters, mailers and/or other promotional materials
- Joining rewards programs (if any) or the entry of competitions
- Writing online reviews
- Making use of other services which require your personal information.
When doing any of the above, you consent that we use your personal data as set out in this policy.
**Collection of your Personal Information**
The Company may collect (with your consent and/or knowledge) your personally identifiable information, such as your name, surname, company details, department and/or VAT number, residential address – street name and/or house number and/or postal code and/or city, country of residence, language, phone number, e-mail address, ID, or Passport number along with your date of birth. We may also collect information on your gender and any other interests or preferences you share with us.
Your privacy is to be protected and is very important to us. To help us protect your privacy, we adhere to the following guidelines:
Our website vaultprive.co.za will specifically ask when we need your personal information which will be used to contact you. When making use of the above service we will give you the opportunity to give your correct & current information. As our customer you have the right to ask us that your personal information is not used for any other use except for the intended purpose of its collection. The Company will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products. If we intend to use your Personal Information for a Secondary Use, The Company will provide you with the ability to decline this service.
The Company may disclose Personal Information if required to do so by law or in the good faith that such action is necessary to (a) comply with applicable laws or with legal process/es served on The Company and/or its subsidiaries or the site; (b) protect and defend the rights or property of The Company, or the site, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of The Company, the site, or the public. If at any time you believe that we have not adhered to these principles, please notify us and we will use all reasonable efforts to promptly determine and correct the problem.
You should also be aware that information and data are automatically collected through the standard operation of internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s on-going access to and use of the site and allow a site to track usage behaviour and compile aggregated data that will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to accept or deny the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on our website.
There is also information about your computer hardware and software that is automatically collected by The Company. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by The Company for the operation of its services, to maintain quality of the service, and to provide general statistics regarding use of The Company website. Please keep in mind that if you directly disclose your Personal Information or personally sensitive data through any public message boards, this information may be collected and used by others. Important to Note: The Company does not read any of your private online communications.
We as The Company encourage you to review the privacy statements of websites you choose to link to from The Company website so that you can understand how those websites collect, use and share your information. The Company is not responsible for the privacy statements or other content on websites outside of our website vaultprive.co.za and any of our other company websites. The Company does make use of data analytics, including but not limited to Google Analytics and Adobe Analytics on our website. Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and social media marketing and remarketing. Visitors can also access Google Analytics’ currently available opt-outs.
**Use of your Personal Information**
The Company collects and uses your personal information to operate our website and deliver the services you have requested and uses your Personal Information to inform you of other products or services available from The Company or from affiliated companies. The Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that we want to offer, be it via print or digital mediums. The Company does not sell, rent, or lease our customers Personal Information to any third parties. The Company may share data with trusted partners to inter alia help us perform research, historical and statistical analysis, send you emails, provide customer support, or arrange for deliveries if needed. All such trusted partners that act as third parties are prohibited from using your personal information except to provide these services to The Company, and they are required to maintain the confidentiality of your information by way of confidentiality agreements and/or clauses. Should you wish that your personal information not be used in this manner, simply send ‘unsubscribe’ to the following email address unsubscribe@vaultprive.co.za. The Company does not use or disclose sensitive personal information, such as race, religion, or political affiliations, as we do not collect or gather such information.
The Company may keep track of the websites and pages our customers visit within our websites, in order to determine what services are the most popular. This data is used to deliver customised content and advertising to customers whose behaviour indicates that they are interested in a particular subject area. Non-personal information that we collect may include information regarding your activities on any of the sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the sites are of most interest. We may make use of 3rd parties to provide services (e.g. maintenance, analysis, audit and marketing) however we do always strive to keep all these serviced within our organisation.
**Use of Cookies**
The Company website may use “cookies” and other technologies such as pixels, tags or the like, to help you personalise your online experience. We log usage data when you visit our Services, such as when you view or click on content, perform a search, view a web page, operating system, browser and device. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. Cookies are used to recognise you, remember your preferences, and personalise your experience in line with your settings/choices. One of the primary purposes of cookies is to provide you convenience by saving you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. You can accept or decline cookies by activating the appropriate settings on your browser. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services/ website(s). Should you choose to visit our website without cookies, in some instances certain services, features and functionality may not be available to you.
**Collection of Data**
Our Website will:
– Track the pages you click and visit via Adobe Analytics, Google Analytics, or any other Analytical tracking software we may choose to use.
– Target Cookies.
– Allow you to share pages with social media sites such as Facebook, Instagram or Twitter, if applicable or available.
In the event that our website allows you to login, our website will also:
– Remember past interactions such as purchases and/or bookings and the like.
– Remember where you are within your most recent transaction.
– Remember that you are logged in and that your session is secured. This is to provide you with only the best user experience and to tell us which pages you find most interesting (anonymously).
Please rest assured that our website vaultprive.co.za will not share your Personal Information with third parties.
**Secure and Security of your Personal Information**
The Company takes practical and reasonable steps to secure your Personal Information from unauthorized access and/or use.